File Retrieval
We at RSS believe that this part of our service is the most important to our clients and a true measure of our commitment to them. Firstly, requests for a file or box are directed to particular staff members where possible. This allows our staff member to become familiar with an organization, their files, terminology and to develop a familiarity with both the files and the personnel who may be requesting it. From all our customer surveys this approach was what our customers felt separated us from our competitors and made them feel that we were a true extension of their office.
A request to retrieve a file can be sent by phone, fax or e-mail. This request is then uploaded onto our server which creates a search and identifies the file and its location for retrieval.
Once retrieved this file can be
Hand delivered: The file can be delivered directly to the customer by a member of our staff. This is used for local businesses and for urgent and critical documents nationwide. (Same day)
An- Post delivery: While more expensive than other courier companies we use An Post parcel delivery because of their service record and being a semi-state company it maintains a chain of custody. Any request received by us before 15.30 will go out for delivery the next morning
Scanned and e-mailed: Contents or particular sections of a file are scanned and e-mailed using a mail encryption system for security, directly to your PC .This allows a client to have the information within the hour and the original file can be forwarded on or returned to its container depending on your requirements.
If for any reason there is a problem with a request i.e. incorrect digit, year etc RSS will contact you to verify the information, rectify the error and ensure you get the information you need in a timely manner.
If an organisation makes us aware of upcoming audits, we assign a dedicated member of staff to the files for the day to ensure they receive priority.
A request to retrieve a file can be sent by phone, fax or e-mail. This request is then uploaded onto our server which creates a search and identifies the file and its location for retrieval.
Once retrieved this file can be
Hand delivered: The file can be delivered directly to the customer by a member of our staff. This is used for local businesses and for urgent and critical documents nationwide. (Same day)
An- Post delivery: While more expensive than other courier companies we use An Post parcel delivery because of their service record and being a semi-state company it maintains a chain of custody. Any request received by us before 15.30 will go out for delivery the next morning
Scanned and e-mailed: Contents or particular sections of a file are scanned and e-mailed using a mail encryption system for security, directly to your PC .This allows a client to have the information within the hour and the original file can be forwarded on or returned to its container depending on your requirements.
If for any reason there is a problem with a request i.e. incorrect digit, year etc RSS will contact you to verify the information, rectify the error and ensure you get the information you need in a timely manner.
If an organisation makes us aware of upcoming audits, we assign a dedicated member of staff to the files for the day to ensure they receive priority.
